I just got ripped off by one of their merchants. I was sent a computer book without the CD that holds the exercise files, rendering the book 100% useless.When I returned the book (at my expense), the “merchant”, bray726, claimed that I damaged the book (after I saw it was missing the disk, I put it back in the box with the original paking material), and Amazon allowed the to shortchange me on the refund.
Greetings from Amazon.com,
This notice serves as confirmation that we have initiated a refund in the
amount of $18.94 for Order # ***** from [email protected].
Here are the details of your refund(s) related to this order.Item: Refund for Microsoft Office Access 2003 Inside Out [Paperback] by
Viescas, John L…
Refund: $18.94
Reason for refund: Since you have agreed to accept a different item of
lesser value we have processed a credit to your account as requested by
the merchant
Memo from seller: The book was in horrible condition when i received it,
it took you 2 weeks to return it giving you plenty of time to retrieve the
info you needed from the book. The condition of the book obviously shows
you USED the book within the past 2 weeks.Total refund for this order: $18.94
The amount I initially spent:
***********************************************************
ORDER DETAILS
***********************************************************Shipping Details : bray726
***********************************************************
Order number: *****
Shipping Method: Standard ShippingSubtotal of Items: $19.95
Shipping & Handling: $3.99
———
Total for this Order: $23.94Shipping To
Robert Hurley
Not to mention the $9.60 I spent on return postage, bringing the total amount to $33.54!
And Amazon won’t even let me file a claim until April 10! That’s three days from now.
Here is a screenshot of the address of the alleged “merchant”, bray726: The Computer Lab, RR1 Box 1485, Henryville, PA, from Google Earth:
SCREW AMAZON! More on this later…
Ooh, I hate feeling taken for a ride. The money can even seem secondary next to that bottled-up resentment.My wife also had a bad experience with an Amazon-affiliated seller some years ago, and we’ve never bought anything that way since. In that case, the seller ripped off something like 700 people before Amazon suspended the account. Amazon itself usually works so well; it’s a shame that they’ve chosen to expand in directions that are so ripe for abuse.